Shipping and Returns


Shipping and Returns


Shipping

Orders are normally shipped within 2-3 business days.  Large orders or items out of stock may require lead time and we will notify you within one business day.  Shipping times vary depending on the destination of the product.

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

NOTE:  If something occurs out of our control which delays the shipment, DND Works LLC will not be held responsible.  All risk of loss shall pass to the Buyer upon delivery to the carrier.  Buyer shall be responsible for obtaining insurance if desired.  If an item is damaged during the shipment, it is the Buyer’s responsibility to contact the carrier directly.

Returns

DND Works LLC strives to attain 100% customer satisfaction and offers a 30-day money back guarantee.  Should any item(s) purchased from DND Works LLC, not meet your expectations, you may return them within 30 days from date of purchase in the same re-sellable condition deemed by us and receive a refund less shipping charges.  If the item(s) is defective, DND Works LLC will replace the item and pay for the return shipping.  We require you to contact us first to inform us of the return.

Please contact us for an authorization number and return shipping instructions.  We will accept authorized returns, as long as you have received a return authorization number and the item(s) are unused and in the original packaging.

Customers assume the cost and liability (damage in transit) of shipping orders back to us. If any items are broken and/or damaged when they arrive to us, we cannot issue a refund. You will need to file a claim for damage with your carrier.

All sales are considered final after 30 days.  All refunds, upon receipt and confirmation of the return, will be made once we receive the merchandise back and find it in satisfactory condition.  The Customer’s credit card/account will be credited for the amount of the purchase price and the tax paid (if any), less shipping charges.

Additional Terms

Tax Exemption

State tax will be charged in Ohio at the going rate of 5.75%. If an order is placed out of state, the Buyer will be responsible to pay Use Tax according to the state law where the Buyer resides.

You must be 18 years or older to purchase products from this site.

Copyright Information

All artwork including and not limited to custom graphics, buttons, animations, and other graphics shown on our website or stored on our web server is copyrighted by DND Works LLC. All rights reserved.

Indemnification

Buyer agrees to indemnify and hold DND Works LLC harmless from all claims, demands, liabilities, and obligations including reasonable attorney fees for injuries and/or death of any person and loss of or damages to property by whosoever owned products sold from direct or indirect purchases. This is in exception to claims, demands, liabilities, or obligations resulting directly from sole negligence of DND Works LLC.